Acting as leaders in debt collection around the globe, we pride ourselves on being pioneers in Debt Management who exclusively provide amicable B2B debt recovery to outstanding amounts regardless of the status it holds. With 26+ years of B2B debt recovery experience and accreditations by both the American and European Credit Management Associations, AW CBC Debt Management is more than just a leader in the category, we’re a partner that helps creditors and debtors around the world reach win-win situations.
Debt Management Promise
AW Debt Management is more than just a leader in the category, we’re a partner that helps creditors and debtors around the world reach win-win situations.
- Comply with EU, US, and all other international standards and policies in the debt collection industry.
- Have a ‘No Win, No Fee’ policy.
- Hold a 45% – 55% success rate for more than 160,000 cases handled per year.
- Operate with competitive fees in the market.
- Offer complimentary expert consultation and ‘next-steps’ planning
Debt Management Process
Case Assignment.1Operations receives cases, logs them into the system, and assigns them to the Collections Department within two working days.
Careful Analysis.2The collection team starts with a careful analysis of the debtor’s situation by gathering background info on them and studying the case.
Communication.3The collection team then follows an effective collection procedure that starts with contacting the debtor via outbound calls, letters, messages, emails, field visits, etc. to clearly communicate the debt amount, status, and creditor details.
Field Visits.4Field visits are then conducted for significant cases by our in-house field visit team. Such visits can also be nationwide through our international partners in most parts of the world.
Reporting & Plan Formation.5Within 15 days after the first approach, an initial report is prepared and submitted to the client. The report contains details of the progress made, debtor feedback, and the settlement plan.
Case Escalation.6A second field visit is conducted by a different senior collector in case the debtor failed to respect the settlement plan and dates set.
Pre-Legal Negotiation.7As a final pre-legal negotiation technique and to exert further pressure, in case the amicable phase is not successful, the debtor receives a legal notice with the client’s consent to proceed.